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Website Terms of Business

These are the terms of business on which we, Next Media operating as Lionsafari.co.uk will accept a booking for your travel requirements.
In completing your booking with us you are accepting both our Agency Terms of Business and the Booking Conditions.
The costs presented on the website do NOT include travel insurance and all travelers MUST arrange for such themselves and inform the customer support of LionSafari.co.uk about the insurance provider and the telephone number of the Insurance provider that can be contacted in case of emergency.
The price charged in total for several bookings will always equal the prices charged separately for each individual booking. All bookings are therefore available to be purchased individually at the same price.
LionSafari is an internet travel provider and not a tour operator.
For the avoidance of doubt, Next Media operates several additional websites and trade names like www.serengeti.org.uk and all bookings are subject to these Terms of Business, regardless of whether they were booked through the call center or one of the company websites.

Deals and discounts

All deals and special offers can be applied to the holiday cost independently of each other, taking advantage of any of them does not disqualify one for any other offer!

The special deals available on this website are Internet-only prices and none of them is applicable when one does a booking with the local representative of LionSafari in Kenya.

All these discounts will be applied to your total holiday cost even if you make several separate bookings for hotels, safaris, tours, excursions, airport transfers, etc at different time. However they must be used during one single holiday (unless otherwise specified).

Last Minute booking

When you plan your East African holiday it is very important to keep in mind that during the high season (January- February and July - September) some hotels and safaris will be fully booked well in advance and last minute booking will not be possible. If you have decided to go on holiday during that time, please secure your stay at least 3 months in advance. If we receive last minute booking (less than 15 days before the start of the holiday) we will try our best to confirm it, however in case that is not possible you will be partially refunded - £10 fee will be deducted from your total holiday deposit. If we fail to confirm a booking made 11 - 40 days before the holiday the free is £5 only and failure to confirm a booking made more than 40 days before the holiday will result in 100% refund.
During the rest of the year however you will have better chances to book your chosen holiday on a very short notice. Ideally you would book your holiday at least 1 month in advance during the low season. But if you fail to do so and decide to go for real last minute booking we will definitely try to do our best to confirm it. In case we fail to confirm a last minute booking made less than 5 days before arrival we will refund your booking deposit partially, deducting £10. Failure to confirm bookings made 6 to 15 days in advance will have a cancellation fee only £2 and failure to confirm a booking made more than 15 days before the holiday will result in 100% refund.
The New year and Easter are periods when hotels in Kenya and Tanzania tend to get overcrowded with local tourists. Bookings for those periods will have cancellations fee same as those during the high season.

Booking details

Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the amendment fees stated below in addition to any charges applied by the Travel Provider. Please ensure that the names given are the same as in the relevant passport.
You will be required to pay a deposit or make full payment ( in rare cases, specifically clearly specified as such) for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the Travel Provider who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.
If you cancel or amend your booking the Travel Provider may charge the cancellation or amendment charge shown in their Booking Conditions (which may be 100% of the cost of the travel arrangements) and you must in addition pay us the cancellation or amendment charge.
LionSafari require you to take out travel insurance as a condition of booking with them as detailed in their Booking Conditions. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have arranged your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (eg. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance.

Delivery of documents

All documents (including invoices / tickets / insurance policies) will be sent to you by email. Once messages leave our email outbox we are not responsible for their loss unless such loss is due to our negligence of a third party. If you fail to receive them it is your duty to inform us on time to send them again.

Passports, Visas and Health

We can provide only general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements, are your responsibility and you should confirm these with the relevant embassies and / or consulates. Neither we, nor the Travel Provider, accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date.
We can provide only general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.

Final travel arrangements

Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. Failing to do so will not be a valid reason for a refund.

Flights

Occasionally flight operators change the flight times and for that reason it is important that you confirm your flight times two days prior to departure and check your email for any messages that may inform you about such changes.
For inbound flights, it may be necessary to reconfirm your flight with the airline. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.
We can not accept responsibility in the event that you miss your flight if you do not confirm your flight times as described above.

Accommodation

In the unlikely event that your accommodation provider has to make a major change or alteration to your booking, they will offer you the option of accepting the change or canceling the booking and receiving a full refund of all monies paid to us in connection with the accommodation booking.
We do not accept responsibility for any expenses or costs incurred by you as a result of the change and we do not accept responsibility for changes or cancellations that are due to unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental action.
All bookings made, even if arranged at the same time, are separate and independent bookings. Where your Travel Provider initiates a change or cancellation to a booking, your ability to cancel or change any other bookings is not affected.

Website accuracy

We endeavor to ensure that the details of all products, including prices, displayed on our websites are accurate. However, given the high volume of flights, hotels and other products offered it is inevitable that, in exceptional cases, mistakes will arise. We cannot accept liability for these errors as they are not in any way intentional.

Complains

We pride ourselves on delivering the highest standard of customer service but if you have any dissatisfaction regarding your travel arrangements they should be reported to the relevant Travel Provider or their local supplier or agent (tour leader) immediately.
If the Travel Provider is unable to resolve your concern please contact our customer services team who will try to assist you.
If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint and he amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.
If you wish to also make a formal complaint upon your return home then these should addressed in writing to Customer Relations at LionSafari.

Limitation of liability

For the avoidance of any doubt, your booking is directly with the Travel Provider and LionSafari accepts no liability or responsibility for any aspect of your bookings or travel arrangements.
Moreover, we cannot be held responsible for any loss, damage or expense caused by strike, civil commotion, fire, war, threat of war, terrorist activity, National or nuclear disaster, late delivery, adverse weather conditions or other force major or relevant factor which may impact on the services or products of the Travel Providers or of LionSafari for any reason whatsoever.
In no circumstances shall we be liable for any consequential loss or damage.
In all cases the absolute maximum liability of Lionsafari is the total price paid by the customer for the specific bookings related to any given complaint.
Cancellation, amendment and other service charges

Cancellation fees

The specific cancellation fees are outlined on the page presenting the respective hotel/safari tour. In case that they are not outlined these general rules apply:


* Accommodation cancelled more than 66 days prior to departure – 10% of booking value.
* Accommodation cancelled between 52 and 65 days prior to departure – 20% of booking value.
* Accommodation cancelled between 28 and 51 days prior to departure –30% of booking value.
* Accommodation cancelled between 14 and 27 days prior to departure – 50% of booking value.
* Accommodation cancelled less than 14 days prior to departure – 90% of booking value.
* Please note a cancellation charge of 100% of the booking value will apply to cancellations during periods of trade fairs, exhibitions and other special events. You will be advised at the time of booking whether your booking falls within such a period.

* All other booking types - 30% of booking value.


Accommodation bookings

When you make your booking a deposit is required. This is generally only £25.

The balance of payment must be paid as indicated in your confirmation email, but always prior to checking in a hotel. If payment is not received before check-in, we reserve the right to treat the booking as cancelled by you and cancellation charges will be due from you as set out above.

Booking confirmation

We will send a booking confirmation soon after booking by email. Please check it carefully and contact us immediately if it is incorrect, as it may not be possible to make changes later.

Accommodation vouchers

Vouchers will be sent by automated email within 10 days of booking. The voucher will provide the address of your accommodation and a local office contact number. This should be handed in upon your arrival. Please take care of your voucher as failure to present it may result in your room being cancelled, or having to pay for your room again, or paying a higher price. No refunds for unused accommodation vouchers can be made, as they will be treated as cancellations.

Child Discounts

Any discounts are usually based on children sharing with two full paying adults. The costing shown will automatically advise you should discounts apply to the property you have chosen. The Hotel will usually ask for documents of proof of child ages.

Duration

Most accommodation is available on a nightly basis, although some accommodations require a minimum stay of 3 or even 7 nights for example. Our websites will identify these properties once a search has been made and highlight this information if deemed necessary.

Hotel and apartment prices shown our websites are shown, based upon the information you supply, inclusive of all taxes, service charges and the meal arrangements specified below.

* RO - Room only - no meals
* SC - Self-Catering - no meals, but cooking facilities are provided
* BB - Bed & Breakfast - continental breakfast
* HB - Half Board - continental breakfast and dinner
* FB - Full Board - continental breakfast, lunch and dinner
* AI - All Inclusive - continental breakfast, lunch, dinner and local branded beverages and soft drinks*

* Hotels may have varying levels of "All Inclusive" – please refer to the description listed under your chosen accommodation.


Self catering inventory deposits

In some self-catering properties you will be required to leave an inventory deposit when you arrive, which will be returned to you at the end of your stay, less the cost of any losses or damage incurred.

 

 



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